Privacy Policy – ​​Formetric3D

At Formetric3D Innovation LDA , we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard the information of our customers, visitors, and users of our website.

🧾 1. Collection of Personal Data

We may collect the following data when you use our website or services:

  • First and last name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (securely processed through certified platforms)

  • Technical data, such as IP address, browser type, and browsing history on our website.

Data is collected transparently and only when necessary to process orders, provide services, or improve the user experience .

🛠️ 2. Use of Data

Your personal data is used for:

  • Process and ship orders.

  • Issuing invoices and administrative communications

  • Respond to requests for information and technical support.

  • To improve our products, services, and website.

  • Send promotional communications (only with your consent)

🧑💻 3. Sharing Data with Third Parties

Formetric3D Innovation LDA does not sell or rent personal data to third parties.
However, we may share information with trusted partners only when necessary , such as:

  • Shipping companies and logistics services (for parcel delivery)

  • Payment service providers (for secure transaction processing)

  • Marketing or analytics platforms (for website and campaign optimization, always anonymously)

All of our partners comply with the GDPR and adopt appropriate data protection measures.

🧱 4. Information Security

We have implemented rigorous technical and organizational measures to protect your data against loss, unauthorized access, alteration, or disclosure.
Our website uses SSL (Secure Socket Layer) certificates to ensure encrypted and secure communications.

🕒 5. Data Retention

Personal data is kept only for as long as necessary to fulfill the purpose for which it was collected — such as complying with legal, tax, or contractual obligations.
After this period, the data is anonymized or securely deleted .

⚙️ 6. Data Subject Rights

Under Regulation (EU) 2016/679 (GDPR) , the user is entitled to:

  • Accessing your personal data

  • Correct incorrect or outdated data.

  • Request deletion (“right to be forgotten”)

  • Restrict or object to the processing of your data.

  • Request to transfer your data.

  • Withdraw your consent at any time.

To exercise these rights, simply contact us via the email below.